ALTHOUGH ROYAL MAIL STILL AIM TO FULFIL THESE TIMES, PLEASE ALLOW FOR EXTRA TIME GIVEN THE CURRENT CLIMATE.
SHIPPING SERVICES
SEE BELOW FOR PRICES & TIME FRAMES
TRACKED 48 = £3.50
AIMS FOR 2-3 WORKING DAYS
TRACKED 24 = £5
AIMS FOR 1 WORKING DAY
WHEN WILL MY ORDER BE DISPATCHED?
WE PROCESS AND DISPATCH ALL ORDERS WITHIN 1-2 BUSINESS DAYS OF RECEIPT (THIS DOES NOT INCLUDE WEEKENDS OR PUBLIC HOLIDAYS).
RETURNING ITEMS
YOU HAVE TWO OPTIONS:
OUR TRACKED RETURNS PORTAL
THE SAFEST AND CHEAPEST WAY TO RETURN SOMETHING TO US.
USE YOUR OWN POSTAGE SERVICE
USE ANY TRACKED POSTAGE SERVICE YOURSELF.
CONDITIONS FOR RETURNING GOODS
You can return any item you are not completely happy with for a refund, within 14 days of receiving them.
ALL GOODS WILL BE INSPECTED ON RETURN AND MUST MEET THE FOLLOWING CRITERIA IN ORDER TO BE ELIGIBLE FOR A REFUND: ORIGINAL TAGS MUST BE ATTACHED, RETURNED IN THE SAME CONDITION AS THEY WERE RECEIVED, free of any odours and must be in saleable condition.
ONCE WE RECEIVE YOUR PARCEL, WE WILL THEN PROCESS YOUR REFUND. REFUNDS ARE ISSUED WITHIN 1-2 WORKING DAYS FROM RECEIVING YOUR RETURNED parcel and can take up to 7 working days to arrive back in your account.
*Returned items that have been subject to free shipping will have our original delivery cost deducted from the amount refunded.
USING OUR TRACKED RETURNS portal
we always recommend using using our returns portal for ease, price and making sure your parcel doesn't go missing in transit.
THIS WAY YOU CAN RETURN ANY SIZED PARCEL FOR ONLY £2.85 WHICH WE WILL JUST DEDUCT FROM YOUR REFUND COST. THIS WILL BE TRACKED AND GIVE YOU A LABEL TO STICK TO THE PARCEL, ALL YOU NEED TO DO IS FOLLOW THE STEPS AND TAKE IT TO YOUR LOCAL POST OFFICE. CLICK BELOW FOR THE RETURNS PORTAL.
click below for our tracked returns portal
