WE PROCESS AND DISPATCH ALL ORDERS WITHIN 1-2 BUSINESS DAYS OF RECEIPT (THIS DOES NOT INCLUDE WEEKENDS OR PUBLIC HOLIDAYS).

YOU CAN RETURN ANY ITEM YOU ARE NOT COMPLETELY HAPPY WITH FOR A REFUND, WITHIN 14 DAYS OF RECEIVING THEM. PLEASE CAN YOU ALSO STATE AT THE BOTTOM OF THE INVOICE THE REASON FOR YOUR RETURN.  UNFORTUNATELY, WE CANNOT REFUND THE ORIGINAL COST OF POSTAGE NOR THE POSTAGE COST TO SEND THE ITEM/ITEMS BACK TO US. IF YOU DECIDE NOT TO USE OUR TRACKED RETURNS PORTAL, THEN PLEASE MAKE SURE TO SENT YOUR PARCEL BACK USING A TRACKED SERVICE. 

ALL GOODS WILL BE INSPECTED ON RETURN AND MUST MEET THE FOLLOWING CRITERIA IN ORDER TO BE ELIGIBLE FOR A REFUND: ORIGINAL TAGS MUST BE ATTACHED, RETURNED IN THE SAME CONDITION AS THEY WERE RECEIVED, free of any odours and must be in saleable condition.

ONCE WE RECEIVE YOUR PARCEL, WE WILL THEN PROCESS YOUR REFUND. REFUNDS ARE ISSUED WITHIN 1-2 WORKING DAYS FROM RECEIVING YOUR RETURNED parcel and can take up to 7 working days to arrive back in your account.

we always recommend using using our returns portal for ease, price and making sure your parcel doesn't go missing in transit.

THIS WAY YOU CAN RETURN ANY SIZED PARCEL FOR ONLY £2.85 WHICH WE WILL JUST DEDUCT FROM YOUR REFUND COST. THIS WILL BE TRACKED AND GIVE YOU A LABEL TO STICK TO THE PARCEL, ALL YOU NEED TO DO IS FOLLOW THE STEPS AND TAKE IT TO YOUR LOCAL POST OFFICE. CLICK BELOW FOR THE RETURNS PORTAL.