shipping & returns

ALL SHIPMENTS ARE ALWAYS TRACKED MEANING YOU WILL RECEIVE EMAIL AND SMS CONFIRMATION.

European shipping

free EUROPEAN shipping when you spend £100 or more!

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europe SHIPPING SERVICES

SERVICE & PRICE VARIES BY WEIGHT

ROYAL MAIL TRACKED

£8.50 - £17.10 DEPENDING ON LOCATION

DPD CLASSIC

£11.75 - £46.50 DEPENDING ON LOCATION

AIMS FOR 3-5 DAYS DEPENDING ON LOCATION.

PLEASE CLICK HERE TO SEE MORE PRECISE DETAILS ON WHAT SERVICE WE CAN OFFER TO YOUR COUNTRY, THE TRANSIT TIME, AND PRICE.

rest of world shipping

free row shipping when you spend £150 or more!

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rest of world SHIPPING SERVICES

SERVICE & PRICE VARIES BY WEIGHT

ROYAL MAIL TRACKED

£7.75 - £18.64 DEPENDING ON LOCATION

DPD AIR CLASSIC

£16.96 - £93.56 DEPENDING ON LOCATION

AIMS FOR 5-7 DAYS DEPENDING ON LOCATION.

PLEASE CLICK HERE TO SEE MORE PRECISE DETAILS ON WHAT SERVICE WE CAN OFFER TO YOUR COUNTRY, THE TRANSIT TIME, AND PRICE.

WHEN WILL MY ORDER BE SHIPPED?

WE PROCESS AND DISPATCH ALL ORDERS WITHIN 1-2 BUSINESS DAYS OF RECEIPT (THIS DOES NOT INCLUDE WEEKENDS OR PUBLIC HOLIDAYS).

ORDERS MUST BE RECEIVED BY 3PM (GMT) MONDAY-FRIDAY TO BE PROCESSED THE SAME DAY. ANY ORDERED AFTER 3PM (GMT) OR AT THE WEEKEND WILL BE PROCESSED AND DISPATCHED THE NEXT WORKING DAY. 

PLEASE NOTE THAT DELIVERY TIMES ARE ESTIMATES ONLY AND ARE NOT GUARANTEED, DUE TO CIRCUMSTANCES OUT OF OUR CONTROL. WE ARE NOT ABLE TO REFUND DELIVERY COSTS IN THE EVENT THE DELIVERY DATE FALLS OUTSIDE OF THE PROVIDED ESTIMATES. 

CUSTOMS & IMPORT CHARGES

ANY CUSTOMS OR IMPORT DUTIES ARE CHARGED ONCE THE PARCEL REACHES THE DESTINATION COUNTRY. THESE CHARGES MUST BE PAID BY THE RECIPIENT OF THE PARCEL. UNFORTUNATELY, WE HAVE NO CONTROL OVER THESE CHARGES, AND CANNOT ADVISE YOU WHAT THE COST WILL BE, AS CUSTOMS POLICIES AND IMPORT DUTIES VARY WIDELY FROM COUNTRY TO COUNTRY.


WE RECOMMEND YOU CONTACT YOUR LOCAL CUSTOMS OFFICE FOR CURRENT CHARGES BEFORE YOU ORDER, SO YOU ARE NOT SURPRISED BY CHARGES YOU WERE NOT EXPECTING.

RETURNS

ALL YOU NEED TO KNOW

GENERAL INFORMATION

YOU CAN RETURN ANY ITEM YOU ARE NOT COMPLETELY HAPPY WITH FOR A REFUND, WITHIN 14 DAYS OF RECEIVING THEM. ALL YOU NEED TO DO IS KEEP THE SWING TAG ATTACHED TO THE ITEM AND INCLUDE THE ORIGINAL INVOICE. PLEASE CAN YOU ALSO STATE AT THE BOTTOM OF THE INVOICE THE REASON FOR YOUR RETURN. 

UNFORTUNATELY, WE CANNOT REFUND THE ORIGINAL COST OF POSTAGE NOR THE POSTAGE COST TO SEND THE ITEM/ITEMS BACK TO US.

RETURN ADDRESS:

GARMSHACK LTD - RETURNS
350 - 352 LONDON ROAD
PORTSMOUTH
HAMPSHIRE
PO62JY
UNITED KINGD
OM

CONDITITONS FOR RETURNING GOODS

ALL GOODS WILL BE INSPECTED ON RETURN AND MUST MEET THE FOLLOWING CRITERIA IN ORDER TO BE ELIGIBLE FOR A REFUND: ORIGINAL TAGS MUST BE ATTACHED, RETURNED IN THE SAME CONDITION AS THEY WERE RECEIVED, FREE OF ANY ODOURS AND MUST BE IN SALEABLE CONDITION.

ONCE WE RECEIVE YOUR PARCEL, WE WILL THEN PROCESS YOUR REFUND. REFUNDS ARE ISSUED WITHIN 1-2 WORKING DAYS FROM RECEIVING YOUR RETURNED PARCEL AND CAN TAKE UP TO 7 WORKING DAYS TO ARRIVE BACK IN YOUR ACCOUNT.

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