SHIPPING

EUROPE
 

FREE EUROPEAN SHIPPING ON ORDERS £100 OR OVER

TRACKED: £8.50 - £17.10 DEPENDING ON LOCATION.

DPD CLASSIC: £11.75 - £46.50 DEPENDING ON LOCATION

AIMS FOR 5-7 DAYS DEPENDING ON LOCATION. A MORE PRECISE PRICE WILL BE CALCULATED AT THE CHECKOUT.
 

REST OF WORLD

FREE REST OF WORLD SHIPPING ON ORDERS £150 OR OVER

TRACKED: £7.75 - £18.64 DEPENDING ON LOCATION
 
DPD AIR CLASSIC: £16.96 - £93.56 DEPENDING ON LOCATION

AIMS FOR 3-5 DAYS DEPENDING ON LOCATION. A MORE PRECISE PRICE WILL BE CALCULATED AT THE CHECKOUT. 

WHEN WILL MY ORDER BE SHIPPED?

WE PROCESS AND DISPATCH ALL ORDERS WITHIN 1-2 BUSINESS DAYS OF RECEIPT (THIS DOES NOT INCLUDE WEEKENDS OR PUBLIC HOLIDAYS).

ORDERS MUST BE RECEIVED BY 3PM (GMT) MONDAY-FRIDAY TO BE PROCESSED THE SAME DAY. ANY ORDERED AFTER 3PM (GMT) OR AT THE WEEKEND WILL BE PROCESSED AND DISPATCHED THE NEXT WORKING DAY. PLEASE BEAR THIS IN MIND WITH ALL OUR SERVICES.

PLEASE NOTE THAT DELIVERY TIMES ARE ESTIMATES ONLY AND ARE NOT GUARANTEED, DUE TO CIRCUMSTANCES OUT OF OUR CONTROL. WE ARE NOT ABLE TO REFUND DELIVERY COSTS IN THE EVENT THE DELIVERY DATE FALLS OUTSIDE OF THE PROVIDED ESTIMATES. WORKING DAYS ARE MONDAY TO FRIDAY. DELIVERIES CANNOT BE MADE ON A SUNDAY OR ON BANK HOLIDAY.

CUSTOMS & IMPORT CHARGES

ANY CUSTOMS OR IMPORT DUTIES ARE CHARGED ONCE THE PARCEL REACHES THE DESTINATION COUNTRY. THESE CHARGES MUST BE PAID BY THE RECIPIENT OF THE PARCEL. UNFORTUNATELY, WE HAVE NO CONTROL OVER THESE CHARGES, AND CANNOT ADVISE YOU WHAT THE COST WILL BE, AS CUSTOMS POLICIES AND IMPORT DUTIES VARY WIDELY FROM COUNTRY TO COUNTRY. WE RECOMMEND YOU CONTACT YOUR LOCAL CUSTOMS OFFICE FOR CURRENT CHARGES BEFORE YOU ORDER, SO YOU ARE NOT SURPRISED BY CHARGES YOU WERE NOT EXPECTING.

RETURNS

YOU CAN RETURN ANY ITEM YOU ARE NOT COMPLETELY HAPPY WITH FOR A REFUND, WITHIN 14 DAYS OF RECEIVING THEM. ALL YOU NEED TO DO IS KEEP THE SWING TAG ATTACHED TO THE ITEM AND INCLUDE THE ORIGINAL INVOICE. PLEASE CAN YOU ALSO STATE AT THE BOTTOM OF THE INVOICE THE REASON FOR YOUR RETURN. 
UNFORTUNATELY, WE CANNOT REFUND THE ORIGINAL COST OF POSTAGE NOR THE POSTAGE COST TO SEND THE ITEM/ITEMS BACK TO US.

RETURN TO THE FOLLOWING ADDRESS:

GARM SHACK LTD - RETURNS
350-352 LONDON ROAD
PORTSMOUTH
HAMPSHIRE
PO2 9JY

FURTHER INFORMATION

ALL GOODS WILL BE INSPECTED ON RETURN AND MUST MEET THE FOLLOWING CRITERIA IN ORDER TO BE ELIGIBLE FOR A REFUND:
  • ALL ORIGINAL TAGS MUST BE ATTACHED
  • ALL ITEMS MUST BE RETURNED IN THE SAME CONDITION AS THEY WERE RECEIVED
  • ALL ITEMS HAVE NOT BEEN WORN
  • ALL ITEMS ARE FREE OF ANY ODOURS
  • ALL ITEMS MUST BE IN SALEABLE CONDITION
ONCE WE RECEIVE YOUR RETURNS PARCEL WE WILL THEN PROCESS YOUR REFUND TO THE PAYMENT TYPE FROM WHICH THE ORIGINAL PAYMENT WAS MADE. REFUNDS ARE NORMALLY ISSUED WITHIN 1-2 WORKING DAYS FROM RECEIVING YOUR RETURNED ITEM.

PLEASE SEND ALL RETURNS VIA TRACKED MAIL AS WE CANNOT BE HELD RESPONSIBLE FOR ANY LOST ITEMS. PLEASE ENSURE YOUR GOODS ARE PACKED SECURELY AND CANNOT GET DAMAGED ON THE WAY.

ANY FURTHER QUESTIONS, SEND US AN EMAIL TO INFO@GARMSHACK.COM OR USE OUR CONTACT FORM AND WE WILL BE HAPPY TO HELP.