shipping & returns

ALL SHIPMENTS & RETURNS ARE ALWAYS TRACKED MEANING YOU WILL RECEIVE EMAIL AND SMS CONFIRMATION.

free uk shipping when you spend £50 or more!

SHIPPING SERVICES

SEE BELOW FOR PRICES & TIME FRAMES

TRACKED 48 = £3.50

AIMS FOR 2-3 WORKING DAYS

TRACKED 24 = £5

AIMS FOR 1 WORKING DAY

WHEN WILL MY ORDER BE DISPATCHED?

WE PROCESS AND DISPATCH ALL ORDERS WITHIN 1-2 BUSINESS DAYS OF RECEIPT (THIS DOES NOT INCLUDE WEEKENDS OR PUBLIC HOLIDAYS).

ORDERS MUST BE RECEIVED BY 3PM MONDAY-FRIDAY TO BE PROCESSED THE SAME DAY. ANY ORDERED AFTER 3PM OR AT THE WEEKEND WILL BE PROCESSED AND DISPATCHED THE NEXT WORKING DAY. PLEASE BEAR THIS IN MIND WITH ALL OUR SERVICES.

PLEASE NOTE THAT DELIVERY TIMES ARE ESTIMATES ONLY AND ARE NOT GUARANTEED, DUE TO CIRCUMSTANCES OUT OF OUR CONTROL. WE ARE NOT ABLE TO REFUND DELIVERY COSTS IN THE EVENT THE DELIVERY DATE FALLS OUTSIDE OF THE PROVIDED ESTIMATES. WORKING DAYS ARE MONDAY TO FRIDAY. DELIVERIES CANNOT BE MADE ON A SUNDAY OR ON BANK HOLIDAY.

RETURNING ITEMS

YOU HAVE TWO OPTIONS:

OUR TRACKED RETURNS PORTAL

THE SAFEST AND CHEAPEST WAY TO RETURN SOMETHING TO US.

USE YOUR OWN POSTAGE SERVICE

USE ANY TRACKED POSTAGE SERVICE YOURSELF.

RETURNS PERIOD HAS BEEN EXTENDED UNTIL JANUARY 18TH 2021

YOU CAN RETURN ANY ITEM YOU ARE NOT COMPLETELY HAPPY WITH FOR A REFUND, WITHIN 14 DAYS OF RECEIVING THEM. PLEASE CAN YOU ALSO STATE AT THE BOTTOM OF THE INVOICE THE REASON FOR YOUR RETURN.  UNFORTUNATELY, WE CANNOT REFUND THE ORIGINAL COST OF POSTAGE NOR THE POSTAGE COST TO SEND THE ITEM/ITEMS BACK TO US. IF YOU DECIDE NOT TO USE OUR TRACKED RETURNS PORTAL, THEN PLEASE MAKE SURE TO SENT YOUR PARCEL BACK USING A TRACKED SERVICE. 

CONDITIONS FOR RETURNING GOODS

ALL GOODS WILL BE INSPECTED ON RETURN AND MUST MEET THE FOLLOWING CRITERIA IN ORDER TO BE ELIGIBLE FOR A REFUND: ORIGINAL TAGS MUST BE ATTACHED, RETURNED IN THE SAME CONDITION AS THEY WERE RECEIVED, free of any odours and must be in saleable condition.


ONCE WE RECEIVE YOUR PARCEL, WE WILL THEN PROCESS YOUR REFUND. REFUNDS ARE ISSUED WITHIN 1-2 WORKING DAYS FROM RECEIVING YOUR RETURNED parcel and can take up to 7 working days to arrive back in your account.

USING OUR TRACKED RETURNS portal

we always recommend using using our returns portal for ease, price and making sure your parcel doesn't go missing in transit.

THIS WAY YOU CAN RETURN ANY SIZED PARCEL FOR ONLY £2.85 WHICH WE WILL JUST DEDUCT FROM YOUR REFUND COST. THIS WILL BE TRACKED AND GIVE YOU A LABEL TO STICK TO THE PARCEL, ALL YOU NEED TO DO IS FOLLOW THE STEPS AND TAKE IT TO YOUR LOCAL POST OFFICE. CLICK BELOW FOR THE RETURNS PORTAL.


click below for our tracked returns portal

click here