Good question! Since it varies for every country it’s best if you get in touch with your local customs office to find out BEFORE you purchase, just so there’s no nasty surprises and so you don’t think it’s us, it’s totally the government.
In this does occur, check you've filled all the details out properly including your name, address and payment info. Still not working? It might be the computer system. Be patient and remember, computers are people too. Email us at email@example.com and we'll see if we can track down the problem.
If you think your order has been delayed or lost in the post please contact us via our contact form or firstname.lastname@example.org and we will start an investigation with the courier. Unfortunately we cannot re-send your order or refund you until the courier has concluded the investigation, we will keep you informed and will be in touch once the investigation has finished.
Firstly, please accept our sincerest apologies. We try really hard to make sure everything is perfect but mistakes can occasionally happen. Please contact us at email@example.com and we'll get this resolved for you as quickly as possible.
All items can be returned and issued with a refund, provided they arrive at our address within 14 days of receipt, 21 days for international orders. Items sent back after that period will not be eligible for a refund and there will be a charge for returning the goods to sender. Please note we can only refund the original cost of the item, not any postage costs. *Returned items that have been subject to free shipping will have our original delivery cost deducted from the amount refunded.
All items will be inspected upon return. They must be unused and in the same condition as you received them. We will also need the invoice to process the refund. Any goods returned to us in an unsuitable condition will not be eligible for a refund and will be returned to sender. Please click here to be directed to our returns form so we can get back to you asap!
As the majority of our stock is vintage items (unless stated otherwise), the label sizes can vary from today's standardised clothing sizes or sometimes not labelled at all. General wear and washing of garments may also alter the size label from the actual size. When looking at a product listing, we state the original size, plus the fit and size that matches best to today's standards based off the measurements of the item. We also state the pit to pit measurement and collar to hem measurement. Please make sure to always check measurements.
For more info on sizing and measurements, click here
As we are a vintage and second hand clothing company almost all the items we sell are unique one offs and are only available in the size and colour advertised on the website unless specified otherwise.
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