Frequently Asked Questions

Welcome to our FAQ Page

ORDERING

IF THIS DOES OCCUR, CHECK YOU'VE FILLED ALL THE DETAILS OUT PROPERLY INCLUDING YOUR NAME, ADDRESS AND PAYMENT INFO. STILL NOT WORKING? EMAIL US AT INFO@GARMSHACK.COM AND WE'LL SEE IF WE CAN TRACK DOWN THE PROBLEM. 

I'M AFRAID THIS IS SOMETHING WE CAN'T DO, SORRY!

IF YOU THINK YOUR ORDER HAS BEEN DELAYED OR LOST IN THE POST PLEASE CONTACT US VIA OUR CONTACT FORM OR INFO@GARMSHACK.COM AND WE WILL START AN INVESTIGATION WITH THE COURIER. UNFORTUNATELY WE CANNOT RE-SEND YOUR ORDER OR REFUND YOU UNTIL THE COURIER HAS CONCLUDED THE INVESTIGATION, WE WILL KEEP YOU INFORMED AND WILL BE IN TOUCH ONCE THE INVESTIGATION HAS FINISHED.

FIRSTLY, PLEASE ACCEPT OUR SINCEREST APOLOGIES. WE TRY REALLY HARD TO MAKE SURE EVERYTHING IS PERFECT BUT MISTAKES CAN OCCASIONALLY HAPPEN. PLEASE CONTACT US AT INFO@GARMSHACK.COM AND WE'LL GET THIS RESOLVED FOR YOU AS QUICKLY AS POSSIBLE.

PAYMENT, PROMOS & GIFT CARDS

YOU CAN USE ANY PAYMENT TYPE LISTED BELOW TO PAY FOR YOUR ORDER:

  • MASTERCARD
  • VISA
  • AMERICAN EXPRESS
  • AMAZON PAY
  • AMEX
  • APPLE PAY
  • GOOGLE PAY
  • KLARNA
  • MAESTRO
  • PAYPAL
  • SHOP PAY
  • CLEAR PAY
  • GARM SHACK GIFTCARDS

WE TAKE FRAUD VERY SERIOUSLY, SO ALL CREDIT & DEBIT CARD HOLDERS ARE SUBJECT TO VALIDATION AND AUTHORISATION BY BOTH US AND THE CARD ISSUER.

PLEASE NOTE: SOME PAYMENTS METHODS ARE SUBJECT TO SOFT CREDIT CHECKS. TO FIND OUT HOW OUR BUY NOW, PAY LATER PAYMENTS OPTIONS WORK, CLICK BELOW:

  • PAY LATER WITH KLARNA
  • PAY LATER IN 3 WITH KLARNA
  • CLEAR PAY

CLICK HERE FOR INFORMATION ON PAYING WITH A GIFT VOUCHER.

WE ACCEPT THE FOLLOWING CURRENCIES:

  • GBP
  • AUD 
  • DKK 
  • EUR
  • USD
  • CHF
  • NZD
  • CAD
  • SEK
  • CHF
  • JPY
  • ZAR

FOR SOME COUNTRIES WE DISPLAY AN APPROXIMATE CONVERSION FROM THESE CURRENCIES TO LOCAL CURRENCIES. LOCAL CURRENCIES ARE FOR DISPLAY PURPOSES ONLY AND ARE CALCULATED BASED ON EXCHANGE RATES THAT ARE UPDATED DAILY.

THE FULL COST OF THE ORDER WILL BE CHARGED AS SOON AS YOUR ORDER IS PLACED.

ANY ORDER PLACED FOR DELIVERY OUTSIDE OF THE UK COULD RESULT IN IMPORT DUTIES AND TAXES (INCLUDING VAT).

WE RECOMMEND THAT YOU CONTACT YOUR LOCAL CUSTOMS OFFICE FOR INFORMATION AS CUSTOMS POLICIES AND PRACTICES VARY WIDELY FROM COUNTRY TO COUNTRY.

WE LIKE TO MAKE THINGS AS EASY FOR YOU AS POSSIBLE, INCLUDING GETTING DISCOUNT OFF YOUR FAVOURITE VINTAGE ITEMS.

ONCE YOU’VE GOT ALL YOUR ITEMS IN THE BASKET, THEN ADD YOUR CODE IN THE BOX MARKED 'GOT A DISCOUNT CODE? ENTER IT HERE'. CLICKING 'APPLY' WILL APPLY THE DISCOUNT.

IF THE CODE DOESN'T WORK THEN YOU'LL NEED TO CHECK YOU'RE NOT TRYING TO USE MORE THAN ONE OFFER, YOU CAN ONLY USE ONE PER ORDER.

IF YOU HAVE ANY PROBLEMS ENTERING THE CODE THEN YOU CAN CONTACT OUR CUSTOMER SERVICE TEAM VIA INFO@GARMSHACK.COM

CLICK HERE FOR ALL INFORMATION ON HOW TO PAY LATER WITH KLARNA

WE UNDERSTAND THAT OUR CUSTOMERS LIKE TO GET THEIR HANDS ON A GREAT DEAL TIME TO TIME.

IT’S WORTH DOWNLOADING OUR MOBILE APP AS THIS IS WHERE WE PUSH MOST OF OUR EXCLUSIVE DEALS AND DISCOUNTS! YOU EVEN GET 15% OFF WHEN YOU FIRST DOWNLOAD IT!

IOS DOWNLOAD - CLICK HERE 

ANDROID DOWNLOAD - CLICK HERE 

HOWEVER, WE ALSO DROP THESE ON OUR FACEBOOK, INSTAGRAM AND TWITTER - KEEP YOUR EYES PEELED!

PRODUCT & STOCK

PLEASE CLICK HERE FOR ALL OUR SIZING INFORMATION.

WE ARE A VINTAGE STORE MEANING WE ONLY HAVE ONE OF EACH ITEM. HOWEVER, WE DROP AT LEAST 50 ITEMS EVERY DAY SO MAKE SURE TO CHECK BACK DAILY AND FOLLOW US ON SOCIAL MEDIA TO KEEP UP TO DATE!

RETURNS & REFUNDS

YOU CAN RETURN ANY ITEM YOU ARE NOT COMPLETELY HAPPY WITH FOR A REFUND, WITHIN 14 DAYS OF RECEIVING THEM. ALL YOU NEED TO DO IS KEEP THE SWING TAG ATTACHED TO THE ITEM AND INCLUDE THE ORIGINAL INVOICE. PLEASE CAN YOU ALSO STATE AT THE BOTTOM OF THE INVOICE THE REASON FOR YOUR RETURN.

UNFORTUNATELY, WE CANNOT REFUND THE ORIGINAL COST OF POSTAGE NOR THE POSTAGE COST TO SEND THE ITEM/ITEMS BACK TO US.

 
PLEASE REFER TO OUR RETURNS POLICY PAGE FOR MORE INFORMATION.

ANY FURTHER QUESTIONS, SEND US AN EMAIL TO INFO@GARMSHACK.COM OR USE OUR CONTACT FORM AND WE WILL BE HAPPY TO HELP.

USE OUR RETURNS PORTAL. THIS WAY YOU CAN RETURN ANY SIZE PARCEL FOR ONLY £2.85 WHICH WE WILL JUST DEDUCT FROM YOUR REFUND COST. THIS WILL BE TRACKED AND GIVE YOU A LABEL TO STICK TO THE PARCEL, ALL YOU NEED TO DO IS FOLLOW THE STEPS AND TAKE IT TO YOUR LOCAL POST OFFICE.

RETURNS PORTAL - BUSINESS NAME (GARM SHACK):

HTTPS://WWW.ROYALMAIL.COM/TRACK-MY-RETURN/PICK-A-RETAILER

ANY FURTHER QUESTIONS, SEND US AN EMAIL TO INFO@GARMSHACK.COM OR USE OUR CONTACT FORM AND WE WILL BE HAPPY TO HELP.

RETURN TO THE FOLLOWING ADDRESS:

GARM SHACK LTD - RETURNS

350-352 LONDON ROAD

PORTSMOUTH

HAMPSHIRE

PO2 9JY

UNFORTUNATELY, WE CANNOT REFUND THE ORIGINAL COST OF POSTAGE NOR THE POSTAGE COST TO SEND THE ITEM/ITEMS BACK TO US.

ONCE WE RECEIVE YOUR RETURNS PARCEL WE WILL THEN PROCESS YOUR REFUND TO THE PAYMENT TYPE FROM WHICH THE ORIGINAL PAYMENT WAS MADE. REFUNDS ARE NORMALLY ISSUED WITHIN 1-2 WORKING DAYS FROM RECEIVING YOUR RETURNED ITEM.

OUR REFUND SHOULD BE RETURNED TO YOUR ACCOUNT WITHIN 5 WORKING DAYS AND WE’LL SEND YOU AN EMAIL TO LET YOU KNOW IT’S ON ITS WAY!

IF YOU DON’T RECEIVE YOUR REFUND AND IT’S BEEN 10 WORKING DAYS SINCE YOU RECEIVED OUR EMAIL, THEN YOU’LL NEED TO SEND US AN EMAIL TO INFO@GARMSHACK.COM OR USE OUR CONTACT FORM AND WE WILL BE HAPPY TO HELP.

SHIPPING & DELIVERY

ALL OUR DELIVERY OPTIONS CAN BE FOUND ON OUR DELIVERY INFORMATION PAGE. 

OUR DELIVERY INFORMATION PAGE CAN TELL YOU THAT, YOU’LL HAVE THE OPTION TO SEE TIME FRAMES!

IT'S POSSIBLE, YES.

ANY ORDER PLACED FOR DELIVERY OUTSIDE OF THE UK COULD RESULT IN CUSTOM CHARGES OR IMPORT DUTIES. THE RECIPIENT OF THE PARCEL WILL NEED TO PAY ANY APPLICABLE CHARGES PRIOR TO RECEIVING THEIR GOODS.

AS WE DON'T HAVE CONTROL OVER THESE CHARGES WE ARE UNABLE TO ADVISE WHAT THE COST MAY BE.

WEBSITE

PLEASE REFER TO OUR PRIVACY POLICY PAGE. 

IF YOU’RE HAVING PROBLEMS ACCESSING THE CHECKOUT OR ANY PART OF OUR WEBSITE, THEN PLEASE GET IN CONTACT WITH OUR CUSTOMER SERVICE TEAM STRAIGHT AWAY.

SEND US AN EMAIL TO INFO@GARMSHACK.COM OR USE OUR CONTACT FORM AND WE WILL BE HAPPY TO HELP.